Telecommunications company 9mobile has denied reports claiming it has shut down operations in Nigeria, calling them false and misleading.
The company reassured customers that it remains fully operational despite recent service disruptions.
The statement from 9mobile comes amid growing concerns from subscribers who have reported difficulties in porting to other networks and experiencing a decline in service quality.
Addressing these concerns, the company acknowledged technical issues but firmly rejected any claims of deliberately restricting users from switching networks.
“9mobile categorically refutes the false and misleading rumors suggesting an alleged shutdown of our operations in Nigeria. These claims are entirely baseless and aimed at causing unnecessary panic among our valued subscribers,” the company stated.
While admitting that some users have faced challenges, 9mobile attributed the disruptions to temporary technical problems rather than any operational shutdown.
The company assured customers that most of these issues had already been resolved, with only minor delays persisting as part of ongoing system optimizations.
“These issues have now been largely resolved. Some minor delays may still occur due to ongoing system optimizations, but we are actively working to ensure a smoother experience for all users,” the statement read.
9mobile further explained that the recent disruptions were linked to an ongoing transformation initiative aimed at modernizing its infrastructure and improving service quality.
The company reassured customers that it is investing heavily in network upgrades, which will soon lead to better connectivity and an improved user experience.
“We sincerely appreciate the patience and loyalty of our subscribers during this transition. While challenges exist, we are making significant progress and are confident that brighter days are ahead.
We remain dedicated to providing exceptional service and keeping you connected to limitless opportunities,” the company added.
It assured customers that despite the challenges, it remains dedicated to delivering quality telecommunications services that meet the needs of its growing customer base.
